General Motor

General Motor

Contractual Manager


Work Arrangement:

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

  • This position requires an employee to be onsite 3 times per week.
  • Come join the team as a Contractual Manager at General Motors!

    The Role:

    The Dealer Contractual Group (“DCG”) manages the Dealer Sales and Service Agreement (“DSSA”) GM has with its authorized Dealers. The DCG processes any changes the Dealers wish to make to their DSSA. This might include a Dealer selling out the dealership, changes to their ownership structure, changes to their facilities, relocations, etc. A Contractual Worker might handle 20 to 30 deals at a time. The key qualifications for the job would be multi-tasking, attention to detail, and strong oral and written communication skills.

    What You'll Do:

  • Process contractual changes consistent with the state franchise statutes and the Dealer Sales and Service Agreement

  • Collaborate with Dealers and GM stakeholders to secure documentation to process change requests

  • Assist Dealers, Dealer Candidates and GM field personnel to input information as needed to complete proposals in the Dealer Contractual Information Change Request (DCICR) system

  • Partner with Subject Matter Experts such as GM Legal and the Market Analysis Team to complete proposals

  • Counsel Dealers and GM field personnel on GM Dealer Contractual Group (DCG) policies and procedures

  • Meet with GM stakeholders and attorneys on Dealer proposals and current dealer network activities

  • Prepare Dealer contracts and GM Program Enrollment Forms

  • Complete Dealer activations and update Dealer information in appropriate GM systems

  • Maintain accurate contractual dealer data in the Dealer Network Planning System

  • Process and manage Dealer and GM Leadership requests

  • Leverage appropriate Check Sheets and template letters to complete change requests

  • Draft relevant custom dealer letters for Management/Legal review in response to Dealer questions and/or concerns regarding contractual/policy issues

  • Draft professional correspondence to respond to dealer change requests

  • Conduct financial analysis using excel based financial reports

  • Analyze candidate sales and profit forecasts and provide dealers with insight from composite groups

  • Complete Area Primary Responsibility (APR) notice requirements as outlined in the GM Sales and Service Agreement

  • Request and review background checks for Dealer candidates and other relevant parties

  • Complete Dealer add point information worksheets with information and exhibits provided by Dealer Network Planning and Investments (DNPI)

  • Provide deposition or testimony regarding the processing of the Dealer requests as required by Legal

  • Communicate internally and externally as necessary to complete business activities

  • Provide support to Dealers and GM personnel on the execution of contractual documents using the electronic signature process (GM E-Signature)

  • Participate in continuous improvement activities to improve processes and increase productivity

  • Maintain accurate electronic dealer files in the Dealer Management System (DMS) by uploading pertinent documents

  • Review DCG working files hosted in SharePoint annually to identify and remove select working files to ensure accurate compliance with ILM policies and procedures per the direction of the Dealer Organization Managers

  • Analyze, track, maintain and provide information on Dealer requests for quality control within the Dealer Contractual Information Change Request (DCICR) System

  • Assist Dealers with re-contracting activities

  • General office work related to processing Dealer requests and maintaining dealer files such as sending and retrieving faxes, routine scanning and copying etc.

  • Generate and distribute program enrollment forms to program coordinators

  • Manage outgoing and incoming email and mail

  • Additional Description

    Your Skills & Abilities (Required Qualifications):

  • Strong computer skills in Microsoft Office products (Word, Excel, PowerPoint) and in managing database information

  • Strong attention to detail and the ability to multi-task

  • Effective analytical, statistical, and problem-solving skills

  • Adept planning and organizational skills

  • Effective oral, written and communication skills

  • Highly motivated

  • Exceptional interpersonal skills and willingness to work in teams

  • Bachelor's degree

  • What Will Give You A Competitive Edge (Preferred Qualifications):

  • MBA
  • Please only apply if you DO NOT need sponsorship to work in the Unites States now or in the future. We are unable to consider candidates who require sponsorship .

    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details


    Contractual Manager


    General Motor


    United States


    June 11, 2024

    Application deadline

    September 07, 2023

    Job type




    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.


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