Consulting Analyst - Digital Customer (Salesforce) - Vietnam
Date: 16-May-2023
Type of Employment: Fixed Term Employment Contract Full Time
Location:
Ho Chi Minh City, Ho Chi Minh City, VN Hanoi, Hanoi, VN
At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
Work you will do
This role sits within the Customer and Marketing (C&M) team of Deloitte Southeast Asia, which is a part of Deloitte that uses technology and creativity to better connect the customer with the business. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. We create innovative ventures, digital platforms, and more meaningful experiences. As part of Digital Customer Team, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client's customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up their brand happen in the sales and service experience. We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it's a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.
You will
Collecting and understanding client business and technical requirements
Developing techno functional solutions within Salesforce – with focus on Sales and Service.
Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform
Interacting with internal, client and partner stakeholders
Participating in solution design, implementation, and systems integration
Contributing to overall deliverables
Supporting project team on on-going project activities to ensure project is delivered on-time, onbudget
Continuously engage and follow up end to end customers' journey.
Enough about us, let's talk about you
You are someone who is:
In your final year of study or recent graduate between 0-2 years of work experience
Strong academic performance in Business, Engineering, Computer Science, IT, or related field • Able to run workshops to define requirements and use cases
Experience of capturing business requirements
Understanding of CRM processes (e.g Sales Transformation and Service Excellence best practices, use cases, architecture principles)
Able to carry conversations as a consultant with different level of stakeholders
Next Steps
So what are you waiting for? Join the winning team now.
Due to volume of applications, we regret only shortlisted candidates will be notified.
#LI-MT
Requisition ID: 99136
In Vietnam, the services are provided by Deloitte Vietnam Company Limited and other related entities in Vietnam ("Deloitte in Vietnam"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Vietnam, which is within the Deloitte Network, is the entity that is providing this Website.
Job details
Title
Consulting Analyst - Digital Customer (Salesforce) - Vietnam
Employer
Deloitte, Vietnam
Location
Vietnam
Published
July 08, 2024
Application deadline
June 29, 2023
Job type
Junior
Field
Software Engineering
About the employer
In Vietnam, services are provided by Deloitte Vietnam Company Limited and other related entities in Vietnam, which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member of Deloitte Asia Pacific Limited and of the Deloitte Network. Deloitte in Vietnam, which is within the Deloitte Network, is the entity that is providing this Website.
Deloitte in Vietnam, founded over 25 years ago as the first audit and advisory firm in Vietnam, is part of the global Deloitte network, one of the largest professional services organisations in the world.
Our clients are served by over 700 staff located in our Hanoi and Ho Chi Minh City offices but also enjoy access to the full strength of our Deloitte Southeast Asia member firm with practices in Brunei, Cambodia, Guam, Indonesia, Lao PDR, Malaysia, Myanmar, Philippines, Singapore and Thailand.
Through our extensive network, Deloitte Vietnam delivers value-added services in Tax, Financial Advisory, Enterprise Risk Services, Consulting, Audit and Professional Training Services to the private and public sectors across a wide range of industries.