Please note this vacancy is open to candidates worldwide and is not limited to just Polish residents, it will require, however, your availability to work within European time zone. Feel more than free to apply regardless of location as this is a 100% remote, Work-From-Home role.

Established over 20 years ago, Keywords Player Support is one of Keywords Studios' fastest-growing Service Lines, dedicated to offering the best customer service in the games industry. We're Pioneers and Leaders, always looking to allow equally awesome people a way into the premier international space of gaming companies and publishers. We help the world's greatest game development studios provide technical assistance to their players, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

Currently, our Community Management Department is searching for a Community Management Coordinator.

In this role you will work closely with the CM Team and Player Support Coordinators to ensure CM business continuity and to enforce global HR and PS policies.

DUTIES AND RESPONSIBILITIES

Assigning existing CM team members to (new) projects

Supporting PMs/Leads in resource management

Overseeing all HR rules for every region we have presence in – we are a global team!

Onboarding new starters and setting the team up with the required hardware and software for their jobs

Invoicing, payroll and WIW checks

Communicate department and service line news

Overseeing and creating CM events within budget

Providing guidance on employee feedback, development and evaluations, and coordinate with L&D for trainings needed

Establishing performance improvement plans as needed

Assisting PMs/Leads with disciplinary actions

Probation management of employees

Gathering feedback for contract renewals and salary increases

Syncing with Helpdesk/PMs/HR about resignation

Team documentation and administrative tasks including start / end dates, projects, skills, documentation, etc.

REQUIREMENTS

Excellent verbal and written communication skills

English native language level (knowledge of another language a bonus)

Superior competency using office software like O365, Google Business, etc.

Basic IT knowledge

Basic knowledge of documentation tools such as Jira, Basecamp, Notion, etc.

A ‘can-do' attitude (we value pro-activity)

Problem solving attitude

Ability to work effectively and decisively under pressure

Ability to handle multiple topics concurrently and autonomously

Highly organized with the ability to prioritize tasks

Ability to deliver personal feedback in a friendly and professional manner

Minimum of 2 years' experience in business administration

Basic knowledge of Community Management desirable

Experienced in working remotely, and with remote teams

Higher education in HR, business administration, communication, adult education, or equivalent

BENEFITS

An insider's view into the gaming industry, with lots of growth potential.

Employment contract with the option of private medical care and shared- cost coverage for your MultiSport card.

We're proud of our friendly and inclusive atmosphere. You're more than free to enjoy video games with your colleagues in our chill-out zone.

Employee referral program - make an impact by inviting your friends to become a fellow Keywordian.

Virtual company parties.

If you come to the office, take advantage of our free bike parking. We're eco-conscious!