University of Queensland

University of Queensland

Clinics and Reception Administrator - Health and Rehabilitation Clinics



  • School of Health and Rehabilitation Sciences / Health and Rehabilitation Clinics

  • Broaden your career within one of QLD's largest employers

  • Join a vibrant community where your work genuinely makes an impact

  • Access discounts across health and fitness, travel, retail, tech + more

  • Based at our St Lucia campus

  • About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

  • 17% superannuation contributions

  • 17.5% annual leave loading

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

  • On campus childcare options

  • Cheap parking (from just $5 a day)

  • About This Opportunity

    This is an exciting opportunity for an experienced and personable Clinics and Reception Administrator to join the Health and Rehabilitation Clinics team within the School of Health and Rehabilitation Sciences at one of the world's top ranked universities.

    In this role you will work with colleagues to oversee a client-focused reception and offer wide-ranging administrative support to a multi- disciplinary health care team. Key to this role is the ability to deliver exceptional customer service to a diverse client base including children, families, people with a disability and the elderly. Also key, will be your ability to provide high level operational and administrative support in the day-to-day functioning of the clinic and its staff members. You will manage the scheduling of prospective and current clients' appointments, and the overall coordination of the client-clinic relationship.

    Key responsibilities will include:

  • In conjunction with the Practice Manager and Clinic Managers, coordinate the scheduling of clients within the School's clinics, according to educational and operational requirements.

  • Ensure prospective and current clients are provided with accurate information regarding the clinics' programs and services.

  • Process client invoices and payments, maintain electronic and paper records and monitor client accounts.

  • Contribute to the goals of the team by following standard operating procedures, participating in problem-solving, sharing workload with co- workers, meeting deadlines, and being a supportive colleague.

  • In collaboration with colleagues, review and re-think administrative processes, and engage with new technology and applications to improve efficiency and outcomes.

  • Place orders for equipment and consumables as required in line with the University's procurement and purchasing policy.

  • This is a part-time (60% FTE), continuing position commencing 15 January 2024.

    At HEW level 4, the full-time equivalent base salary will be in the range $68,735 - $72,968, plus a generous super allowance of up to 17%. The total FTE package will be up to $80,419 - $85,326 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

    About You

  • Completion of a diploma level qualification or Certificate IV with relevant work-related experience, or an equivalent combination of relevant experience and/or education/training.

  • Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a health care setting.

  • Highly developed interpersonal skills, both written and oral, for communicating with clients and students, including people with physical and mental disabilities, showing appropriate levels of empathy, respect and confidentiality whilst providing a high level of customer service.

  • High-level competence in the use of a wide range of computer applications in a network environment; experience with practice management software and web-based applications, or a capacity to rapidly gain such knowledge.

  • Demonstrated organisation, time management, and prioritisation skills with the ability to achieve deadlines, whilst supporting the overall goals of the team.

  • Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment.

  • Capacity to take recreational leave around the operational requirements of the School's clinics operating times (unless pre-approved or in exceptional circumstances).

  • Ability to work effectively and flexibly as part of a team according to an agreed work roster within the clinics operating hours from 7:30am – 5:00pm Monday to Friday.

  • Experience using EFTPOS would be advantageous.

  • In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

  • Mandatory Immunisations: It is a condition of employment for this role that you will be required to provide evidence of immunisation against certain vaccine preventable diseases.

  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

  • Questions?

    For more information about this opportunity, please contact Teresa Quinlan (Clinic Manager, School of Health and Rehabilitation Sciences) via email at [email protected] . For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section

  • Resume

  • Other Information

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Applications close Monday 4th December 2023 at 11.00pm AEST (Job Reference Number: R-32215).

    Please note interviews will be held during standard business hours on Monday 11th or Tuesday 12th December.

    Job details


    Clinics and Reception Administrator - Health and Rehabilitation Clinics


    University of Queensland




    November 20, 2023

    Application deadline

    December 04, 2023

    Job type



    Medicine,Social Science

    About the employer

    The University of Queensland (UQ) is one of Australia’s leading research and teaching institutions. UQ strive for excellence through the creation, preservation, transfer and application of knowledge. For more than a century, this university has educated and worked with outstanding people to deliver knowledge leadership for a better world.

    Since it was founded in Brisbane in 1909, UQ has provided exceptional study experiences, research excellence and collaborative partnerships, coupled with an unforgettable lifestyle and stunning climate, to deliver knowledge leadership for a better world. With 3 campuses and more than 40 teaching and research sites, UQ is the perfect place to teach, research and study. Take advantage of the extensive UQ features including the largest research library in Queensland, hundreds of quality study spaces, several museums, a theatre, 11 college residences, and magnificent sporting facilities, such as swimming pools, tennis, basketball and volleyball courts, sports fields, Olympic-standard running tracks, and gymnasiums.

    Our high-quality range of around 390 undergraduate and postgraduate programs is one of the most comprehensive in Australia, providing students with the latest and most advanced disciplinary knowledge and industry placements informed by UQ’s world-leading research. UQ’s 6 faculties, 8 globally recognised research institutes and 100+ research centres attract an interdisciplinary community of more than 2,000 scientists, social scientists and engineers, who continue UQ’s tradition of research leadership.

    As you enjoy Queensland’s stunning campuses and climate, you can also make the most of the University’s proximity to many natural wonders – including beautiful beaches, lush rainforests, outback deserts, the Great Barrier Reef, as well as the largest sand island in the world – and visit stunning tourist attractions within an hour’s drive, such as the Gold and Sunshine Coasts, Byron Bay, Lone Pine Koala Sanctuary, and the world-famous ‘Australia Zoo’. Within Australia, Brisbane is renowned as a friendly and affordable city, with plenty of dining and entertainment attractions, and was ranked by The Economist Intelligence Unit’s 2019 Global Liveability Index as the world’s 18th most liveable city, achieving a perfect score for education and healthcare.

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