Posting Details

Position Information

Posting Number S0560

Classification Title Technology Support Technician Overall Position Competency Contributing Working Title Client Support Technician Position Number 001082 FLSA Non-Exempt NC Salary Grade Equivalency IT01 (For employment/re-employment priority purposes only) Recruitment Range $37,000 - $40,000 Position Summary

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking.

Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university's IT infrastructure.

Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Division Strategy and Information Analytics Department Information Technology Services Full-Time / Part- Time Full-Time Months per Year 12 Months Time Limited Position No If time-limited, length of assignment Not Applicable Minimum Education/Experience/Skills

Graduation from high school and one year in the field of technology related to the position's role.

Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.

Journey level requires an additional six months experience

Advanced level requires an additional one year of experience.

Preferred Education/Experience/Skills

Graduation from a two-year technical college with a major in computer science or information technology and three years of progressive experience in the information technology field of work related to position's role; or graduation from a four-year college or university and three years of experience in the information technology filed of work related to the position's role; or graduation from a four-year college or university with a major in computer science or information technology or related degree and two years of progressive experience in the information technology field of work related to the position's role; or an equivalent combination of training and experience is preferred.

Work Schedule and Hours

Typical hours are Monday-Friday from 8:00 a.m. to 5:00 p.m., occasional overtime as needed to meet the needs of the department.

Competency Profile https:// oshr.nc.gov/state-employee- resources/classification-compensation/comp-profiles

Posting Detail Information

Special Instructions Summary

Applications must be submitted online no later than 11:59 p.m. (EST) on the closing date for each specific position. Please note that any documents submitted to Human Resources or the hiring departments become property of UNC Asheville and will not be returned. Official verification from each college/university you have attended are required upon employment, and will be requested directly from the college/university by Human Resources or from the National Student Clearinghouse. Any expense will be the responsibility of the employee. Educational degrees must be from an appropriately accredited institution. If no applicants apply who meet the required competency and training and experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. It is the policy of UNC Asheville to conduct pre- employment background investigations on all candidates selected for employment. If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

Posting Date 04/28/2023 Closing Date 05/29/2023 Open Until Filled No

Supplemental Questions

Required fields are indicated with an asterisk ().

How did you hear about this employment opportunity?

UNC Asheville website

The Chronicle of Higher Education

Higher Ed Jobs

Indeed

Inside Higher Ed

LinkedIn

HERC

NC Works Online (formerly Employment Security)

UNC System website (northcarolina.edu)

Twitter

Circa (formerly Local Job Network)

NorthCarolinaDiversity.com

Handshake

Other

What is the highest academic degree that you currently hold?

No degree

High school or GED

Associate's

Bachelor's

Master's

Doctorate or equivalent

Do you have experience supporting technology in a university/higher education environment?

Yes

No

Applicant Documents

Required Documents

Cover Letter

Resume

Optional Documents

Other Documents