University of Queensland

University of Queensland

Client Engagement Officer - identified s25

Australia

Expired

  • Business School

  • Identified (s25): For Aboriginal and/or Torres Strait Islander applicants only.

  • Plan for your future with a generous 17% superannuation allowance

  • Join a university ranked in the world's top 50

  • Based at our conveniently located Brisbane City Campus

  • About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

  • 17% superannuation contributions

  • 17.5% annual leave loading

  • Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

  • On campus childcare options

  • Salary packaging options

  • About This Opportunity

    The Client Engagement Officer is responsible for performing day-to-day administrative duties within the Graduate Management Discipline (GMD)—Executive Education and MBA—portfolio.

    Key responsibilities will include:

  • Act as the first contact point for the discipline for all incoming communications, including; phone, email, CRM, live chat, webforms and call-backs

  • Provide general advice on the MBA program and triage communications and

  • correspondence to appropriate team members and other colleagues or departments within the UQ community

  • Assist with administration of all MBA courses and activities as directed. These duties may include facilitator liaison, venue liaison, preparation of course materials and other tasks of an administrative nature

  • Build relationships with UQ students, staff and clients that regularly return for GMD programs and courses, providing a superior level of service

  • Attend and participate in MBA related marketing events and information evenings outside of standard business hours, as directed

  • Perform other duties and administrative tasks in support of the MBA program and team as required.

  • This is a full-time fixed-term position through to April 2025.

    At HEW level 4, the full-time equivalent base salary will be in the range $71,640.06 - $75,957.51 plus a generous super allowance of up to 17%. The total FTE package will be up to $83,818.87 - $88,870.29 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

    About You
  • Completion of a diploma level qualification with relevant work-related experience or an equivalent combination of relevant experience and/or education/training

  • Demonstrated focus on continuous improvement, and a commitment to service excellence

  • Demonstrated ability to prioritise own workload, work independently and meet deadlines, while working in a high performing team, to successfully achieve business outcomes

  • High-level communication skills including effective listening, the ability to develop rapport with stakeholders including students, academics and industry partners

  • Experience managing client and colleague expectations within a policy driven environment.

  • The University of Queensland considers that being Aboriginal and/or Torres Strait Islander is a genuine occupational requirement for this position under s25 of the Anti-Discrimination Act 1991(Qld) and the filling of this position constitutes a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth).

    The position is therefore only open to Australian Aboriginal and/or Torres Strait Islander people.

    The successful candidate will be required to provide evidence to confirm that they are an Aboriginal and/or Torres Strait Islander person.

    In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

  • Questions?

    For more information about this opportunity, please contact Sylvia Bonny at [email protected]

    For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section

  • Resume

  • Other Information

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected].

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Applications close Tuesday 9 April 2024 at 11.00pm AEST (Job Reference Number - R-37044).

    Job details

    Title

    Client Engagement Officer - identified s25

    Employer

    University of Queensland

    Location

    Australia

    Published

    March 26, 2024

    Application deadline

    April 09, 2024

    Job type

    Administration/Managerment

    Field

    Business and Economics,Education,Social Science

    About the employer

    The University of Queensland (UQ) is one of Australia’s leading research and teaching institutions. UQ strive for excellence through the creation, preservation, transfer and application of knowledge. For more than a century, this university has educated and worked with outstanding people to deliver knowledge leadership for a better world.

    Since it was founded in Brisbane in 1909, UQ has provided exceptional study experiences, research excellence and collaborative partnerships, coupled with an unforgettable lifestyle and stunning climate, to deliver knowledge leadership for a better world. With 3 campuses and more than 40 teaching and research sites, UQ is the perfect place to teach, research and study. Take advantage of the extensive UQ features including the largest research library in Queensland, hundreds of quality study spaces, several museums, a theatre, 11 college residences, and magnificent sporting facilities, such as swimming pools, tennis, basketball and volleyball courts, sports fields, Olympic-standard running tracks, and gymnasiums.

    Our high-quality range of around 390 undergraduate and postgraduate programs is one of the most comprehensive in Australia, providing students with the latest and most advanced disciplinary knowledge and industry placements informed by UQ’s world-leading research. UQ’s 6 faculties, 8 globally recognised research institutes and 100+ research centres attract an interdisciplinary community of more than 2,000 scientists, social scientists and engineers, who continue UQ’s tradition of research leadership.

    As you enjoy Queensland’s stunning campuses and climate, you can also make the most of the University’s proximity to many natural wonders – including beautiful beaches, lush rainforests, outback deserts, the Great Barrier Reef, as well as the largest sand island in the world – and visit stunning tourist attractions within an hour’s drive, such as the Gold and Sunshine Coasts, Byron Bay, Lone Pine Koala Sanctuary, and the world-famous ‘Australia Zoo’. Within Australia, Brisbane is renowned as a friendly and affordable city, with plenty of dining and entertainment attractions, and was ranked by The Economist Intelligence Unit’s 2019 Global Liveability Index as the world’s 18th most liveable city, achieving a perfect score for education and healthcare.

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