University of Stirling

University of Stirling

Cleaning Summer Supervisor (Internal only)

Cleaning Summer Supervisor (Internal only) Apply Post Details

Internal only

Full time Fixed term until 22 September 2024

The closing date for applications is midnight on Sunday 07 April 2024.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.

The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.

The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business. The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills. A uniform will be provided and role holders are expected to have a high standard of personal appearance.

Hours of work are Monday to Sunday on a 5 over 7 shift pattern to meet the demands of the business. Typical working day is 8am to 4pm.

Cleaning Supervisors are required to supervise and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance.

Description of Duties

Key Duties and Responsibilities

  • To liaise daily with departmental Managers to understand requirements, concerns, faults, complaints and feedback issues
  • To allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules
  • To undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard
  • To be aware of industry standard cleaning practices and to ensure best practice is implemented
  • To identify, participate and deliver training and development needs of all cleaning staff to ensure high operational and safety standards are maintained
  • To manage cleaning staff performance in line with University guidelines, taking appropriate action when required
  • To maintain electronic records for activities within the teams, e.g., annual leave, training and other legislative requirements
  • To regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Reporting concerns where appropriate
  • Monitor provision of summer stock items, reporting misuse, damage or other concerns to the Cleaning Services Manager
  • To undertake and regularly review risk assessments in relation to cleaning tasks and activities
  • To report incidents in accordance with specified procedures
  • To ensure a high level of customer service excellence is provided by all cleaners
  • To ensure all cleaning staff work safely at all times
  • To be proactive in providing a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers
  • Any other duties as defined by accommodation services management
  • Essential Criteria
  • Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
  • Substantial, relevant experience of working in a supervisory role
  • Computer literate, (core Microsoft office packages)
  • Knowledge of Health and Safety in a cleaning environment
  • Physically fit to fulfil the requirements of the job
  • Full driving licence
  • Ability to motivate staff
  • Desirable Criteria
  • Experience of using an Accommodation Management System or other relevant booking systems (e.g. Roomservice/KX)
  • Willingness to attend and participate in relevant training to ensure that high operational and safety standards are maintained at all times
  • Responsiveness to satisfying the proper demands of customers and colleagues; to exercise good inter-personal skills; to use good judgement
  • Experience of working in a residential environment, e.g. hotel or student accommodation
  • Familiarity with an accommodation booking system
  • About Us

    Where students live and study during their time at university and the relationship that they have with those responsible for managing their accommodation forms a significant part of their experience. The University has around 3000-bed spaces available, 2000 on the Stirling campus and a further 1000 in Bridge of Allan and nearby Stirling.

    Our customers are diverse, including those attending a course in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this is the first time away from home and others have specific requirements and needs.

    This accommodation is primarily for student use but is also used during the summer for those attending conferences and events or on holiday.

    The business is fast-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

    As a team our vision is to contribute to an exceptional student experience by fostering a living environment conducive to successful study; respecting the cultural diversity of our community and supporting our students, encouraging respectfulness and positive citizenship.

    This vision also relates to our summer guests, where we aim to provide a warm welcome and an experience that makes us their first choice when visiting Stirling.

    We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Job number

    SERV01891

    Contract Type

    Fixed Term Contract

    Posting End Date

    07-Apr-2024

    Location:

    Stirling Campus

    Grade

    Grade5 £25,138-£27,979 p.a.

    Faculty/Service

    Commercial Services Post Details

    Internal only

    Full time Fixed term until 22 September 2024

    The closing date for applications is midnight on Sunday 07 April 2024.

    There is an expectation that work will be undertaken in the UK.

    This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

    This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

    The Post

    Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.

    The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.

    The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business. The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills. A uniform will be provided and role holders are expected to have a high standard of personal appearance.

    Hours of work are Monday to Sunday on a 5 over 7 shift pattern to meet the demands of the business. Typical working day is 8am to 4pm.

    Cleaning Supervisors are required to supervise and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance.

    Description of Duties

    Key Duties and Responsibilities

  • To liaise daily with departmental Managers to understand requirements, concerns, faults, complaints and feedback issues
  • To allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules
  • To undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard
  • To be aware of industry standard cleaning practices and to ensure best practice is implemented
  • To identify, participate and deliver training and development needs of all cleaning staff to ensure high operational and safety standards are maintained
  • To manage cleaning staff performance in line with University guidelines, taking appropriate action when required
  • To maintain electronic records for activities within the teams, e.g., annual leave, training and other legislative requirements
  • To regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Reporting concerns where appropriate
  • Monitor provision of summer stock items, reporting misuse, damage or other concerns to the Cleaning Services Manager
  • To undertake and regularly review risk assessments in relation to cleaning tasks and activities
  • To report incidents in accordance with specified procedures
  • To ensure a high level of customer service excellence is provided by all cleaners
  • To ensure all cleaning staff work safely at all times
  • To be proactive in providing a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers
  • Any other duties as defined by accommodation services management
  • Essential Criteria
  • Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
  • Substantial, relevant experience of working in a supervisory role
  • Computer literate, (core Microsoft office packages)
  • Knowledge of Health and Safety in a cleaning environment
  • Physically fit to fulfil the requirements of the job
  • Full driving licence
  • Ability to motivate staff
  • Desirable Criteria
  • Experience of using an Accommodation Management System or other relevant booking systems (e.g. Roomservice/KX)
  • Willingness to attend and participate in relevant training to ensure that high operational and safety standards are maintained at all times
  • Responsiveness to satisfying the proper demands of customers and colleagues; to exercise good inter-personal skills; to use good judgement
  • Experience of working in a residential environment, e.g. hotel or student accommodation
  • Familiarity with an accommodation booking system
  • About Us

    Where students live and study during their time at university and the relationship that they have with those responsible for managing their accommodation forms a significant part of their experience. The University has around 3000-bed spaces available, 2000 on the Stirling campus and a further 1000 in Bridge of Allan and nearby Stirling.

    Our customers are diverse, including those attending a course in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this is the first time away from home and others have specific requirements and needs.

    This accommodation is primarily for student use but is also used during the summer for those attending conferences and events or on holiday.

    The business is fast-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

    As a team our vision is to contribute to an exceptional student experience by fostering a living environment conducive to successful study; respecting the cultural diversity of our community and supporting our students, encouraging respectfulness and positive citizenship.

    This vision also relates to our summer guests, where we aim to provide a warm welcome and an experience that makes us their first choice when visiting Stirling.

    We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Job details

    Title

    Cleaning Summer Supervisor (Internal only)

    Employer

    University of Stirling

    Location

    United Kingdom

    Published

    March 27, 2024

    Application deadline

    April 07, 2024

    Job type

    Administration/Managerment

    Field

    Business and Economics

    About the employer

    The University of Stirling, established in 1967 through a royal charter, is a reputable public university in Stirling, Scotland. Lord Lionel Robbins, an acclaimed economist, was the university's first chancellor. Students can pursue both bachelor’s and master’s level programmes at the university's five faculties. The programmes cover diverse areas of education like accountancy, biology, business, computer science, creative writing, media, and politics. The university received accreditation from the Association of MBAs (AMBA) and is affiliated to the Association of Commonwealth Universities (ACU). Notably, the university received five stars (the highest rating) in the university rankings given by QS World under five categories, including employability, teaching, inclusiveness, facilities, and internationalization, in 2016. It was also amongst the twenty institutes that were awarded the Queen's Anniversary Prize in 2014. Further, The Which University Student Survey recognised the university for its credible sports programmes in 2018.

    Moreover, the university's campus was recognised as the best in the United Kingdom by the International Student Barometer in 2016. Notably, the campus is constructed on the historic site of Airthrey Estate and features state-of-the-art infrastructure. The institute includes various facilities, such as a cinema hall, theatre, bank, pharmacy, supermarket, and library (featuring over 500,000 volumes and 9,000 journals), for the convenience of students. One can dine at various restaurants, cafeterias, and bars on the campus. In addition, the on-campus accommodation includes 2, 000 rooms and townhouses. The university also maintains a sports hall, swimming pool, courts, tracks, and pitches to facilitate sports like squash, tennis, golf, hockey, football and rugby. Around 20% of the university's total students are from foreign countries and represent over 120 nationalities. It also enables its students to experience global educational practices through its collaboration with more than 70 international universities.

    Overall, the university includes around 14,000 students, which include 10,300 undergraduate and 3,700 postgraduate students. It also employs over 1,500 members of staff. Renowned organisations like FDM Group, Contract Scotland, North Cumbria NHS, and Scottish Water participate in the placement process on the campus. The university has a host of successful alumni to its credit. Some notable names include Craig Benson - a swimmer and an Olympian, Muffy Calder - former Chief Scientific Advisor to the Scottish Government (2012-15), Alison Jane Brittain - the Chief Executive Officer (CEO) at Whitbread, and Neil Brailsford - a Senator of the College of Justice in Scotland.

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