Call Center - Student Caller (Summer)

Hourly Rate $10.00

Special Note: All students are required to read the BU Student Employment Policy prior to submitting an application. All Federal Work-Study students should read the program rules and regulations located at https:// www. belmont.edu/sfs/employment/fws.html

Primary Duties and Responsibilities

The Call Center is the primary switchboard for the campus, as well as a function of the Office of Admissions. A Student Caller will have responsibilities related to both, as is described below.

Answering the campus switchboard

Sending and receiving Admissions email

Making calls to prospective students

Writing birthday cards to prospective students

Filing or opening mail for Admissions

Performing other office tasks as needed

Student Callers are humble, hungry, and smart, as drawn from Patrick Lencioni's The Ideal Team Player. Humble, in recognizing one's value to the team—seeing oneself as neither more nor less important than everyone else. As a T.E.A.M., “Together Everyone Achieves More,” and work together toward that achievement. Hungry speaks to motivation, referring primarily to the intrinsic, such as personal fulfillment or career progression. Taking initiative, going the extra mile, maintaining enthusiasm in mundane tasks—all of these indicate a hunger that contributes to the growth of the team. Smart isn't about I.Q., but about “emotional intelligence,” sometimes called “reading the room.” Being smart in a team context is knowing what is needed by other team members or customers at a given time and acting accordingly. Not everyone will possess all three of these qualities in equal measure, but as a team we strive to improve ourselves and each other in these areas.

Required Qualifications

The ideal Student Caller is enthusiastic about Belmont, can easily work both individually and as part of a team, and has a strong work ethic. A clear speaking voice is essential, as are basic customer service skills. Students must also be eligible to work in the United States, presenting proper original (not copies) identification and completing appropriate paperwork.

In general, this is a sit-down position, but Student Callers may be asked to do light lifting, stand for short periods of time, or run errands to other offices. The Call Center is open 8 a.m. to 4:30 p.m., Monday through Friday. Students need to be available at least 10 hours during this time, and for one staff meeting per semester outside of office hours, TBD. In addition, students who have never worked on campus are required to attend orientation (for Convocation credit) within two weeks of starting.

Required Education Student Callers must be current Belmont University students. Incoming students will be able to apply in July.

Required Experience Experience with Microsoft Office programs is helpful but not required, as is experience using multi-line telephones. Any work experience, whether paid or voluntary, is acceptable.