About Fisker Inc.
California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world's most sustainable vehicles. To learn more, visit www. FiskerInc.com – and enjoy exclusive content across Fisker's social media channels: Facebook, Instagram, Twitter, YouTube and LinkedIn. Download the revolutionary new Fisker mobile app from the App Store or Google Play store.
Role Overview
Fisker is looking for a highly motivated Senior Manager for our remote Business Development Center (BDC) to join our growing US team. The ideal candidate must possess an outgoing personality, the ability to influence, and guide, customers to move forward in the sales process, and phenomenal communication skills with both customers and team members. With at least 5+ years of proven, exceptional experience in a previous high performing BDC or Internet sales department in the automotive industry, you should have a proven track record of closing customer deals. Your primary responsibility will be receiving and making inbound and outbound calls on new vehicles, with the goal of firmly establishing appointment dates and times with prospective customers. This role is crucial for driving both strategic and tactical planning throughout the organization and ensuring customer satisfaction.
Responsibilities
Handle all guest inquiries with an unwavering focus on achieving 100% guest satisfaction.
Receive inbound calls on new vehicles and efficiently handle customer escalations to establish firm appointment dates and times that drive customer purchases.
Project a friendly and helpful demeanor while responding to questions and inquiries from guests, providing general and vehicle sales-related information.
Maintain and convey exceptional product and inventory knowledge to our guests.
Oversee the collection and accurate entry of all customer data into the BDC database as directed.
Develop comprehensive scripts and provide them to the team to address guest inquiries and concerns in line with Fisker's sales objectives.
Collaborate closely with Vehicle Admin Supervisors and Coordinators in a team-based environment.
Ensure timely follow-up on all communications and leads as directed by management and established procedures.
Strictly adhere to all company directives related to the National Do Not Call List and Privacy Acts.
Maintain regular communication with the Executive team or front-line employees as needed.
Basic Qualifications / Knowledge / Experience
Previous automotive dealership experience, with a minimum of 5 years specifically in BDC/internet sales/phone selling and closing roles.
3+ years previous management experience.
Proven and high performing experience in the automotive industry.
Desire to coach and train a team to achieve exceptional results.
Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads, and call lists.
Outgoing personality with the ability to effectively influence customers to schedule appointments and move forward in the sales funnel.
Exceptional communication skills when interacting with customers and team members.
Strong computer skills.
Enthusiastic personality.
Dependable and reliable.
The preferred candidate will have come from one of the following automotive retail dealership backgrounds:
Automotive Business Development Manager:
BDC Director (Business Development Center Director):
Finance Manager:
F&I (Finance & Insurance) Manager:
New Car Sales Manager:
General Sales Manager:
General Manager (often overseeing the entire dealership):
Expected Salary Range: $110,762 and $132,825 per year.
Additional Compensation: Salary is one part of total compensation, which includes bonuses, equity awards as applicable, and benefits. Employee eligibility to participate in equity programs is subject to the rules governing such programs.
Benefits: Fisker provides a comprehensive benefits package, including medical, dental, vision, and disability insurance coverage for eligible full- time employees, as well as their spouse or domestic partner and children up to age 26. Coverage begins on the first day of employment, with Fisker covering a significant portion of the premiums for employees.
The salary offered may vary based on several individual factors, including location, job-specific knowledge, education/training, certifications, key skills, experience, internal peer equity, and business considerations. Fisker aims to provide a competitive salary within the listed range, considering the diverse factors mentioned above.
Fisker Inc. is an Equal Opportunity Employer. Employment decisions at Fisker Inc. are based on merit, qualifications, and abilities. Fisker Inc. does not discriminate in employment opportunities or practices based on race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
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Job details
Title
Business Development Center (BDC), Senior Manager
Employer
Fisker
Location
United States
Published
September 13, 2023
Application deadline
October 13, 2023
Job type
Administration/Managerment
Field
HR
About the employer
Fisker Inc. is an American automotive company founded by Henrik Fisker and his wife Geeta Gupta-Fisker. Launched in 2016 and based in Southern California, Fisker Inc. is the successor to Fisker Automotive, which produced the Fisker Karma. Fisker Inc. is developing the Fisker Ocean, an electric sport utility vehicle (SUV) with an estimated range of 300–350 miles (480–560 km), with production expected to begin in late 2022. Until 2021, Fisker was working on the development of solid-state battery technologies that could enable as much as 500 mi (800 km) of range with a 1 minute charge.