University of Southampton

University of Southampton

Business Analyst

United Kingdom

Closing soon

Business Analyst Customer Experience

Location: 1 Guildhall Square Salary: £34,980 to £42,978 Full Time Fixed Term - three x 12 month and one x 18 Month duration Closing Date: Thursday 28 September 2023 Interview Date: To be confirmed Reference: 2443323JF

About the role:

This is an exciting opportunity to join a busy and dynamic team of Business Analysis professionals who have earned an excellent reputation throughout the University for their commitment to customer service, stakeholder management and innovation. The team form part of iSolutions Project Management Office (PMO) that has a crucial role in delivering successful change across the University. The Business Analyst will provide support for initiatives across Education, Research and Professional Services portfolio, working with and supporting Stakeholders in each of these groups and other iSolutions colleagues, including Project and Change Managers, to carry out requirements analysis, documentation of system and operational as-is and to-be views, produce options papers and provide data for the development of evidence-based business cases.

The role is normally primarily based at 1 Guildhall Square, central Southampton, but will involve travel to and potentially some time co-locating with other teams to carry out Business Analysis activities on any of the University's UK campuses in Hampshire.

What you'll do:

  • Apply your business and system analysis experience and knowledge as well as your interpersonal skills to identify business needs, operational efficiencies, and future technical solutions.
  • Accurately document current and potential working practices through the eliciting, analysing, validating, and mapping of systems and processes in a way that clearly identifies requirements, acceptance criteria and business benefits.
  • What you'll bring:

  • The ability to lead Business Analysis engagements with Project teams and Senior stakeholders
  • Extensive experience of using recognised business analysis tools and techniques.
  • A willingness to review current process and practices and identify where there is the opportunity to improve them.
  • A desire to understand how processes work through talking to those using them.
  • The ability to work as part of a team or on your own initiative as required.
  • Working at UoS

    Our Strategic Plan – Equality, Diversity and Inclusion (EDI) builds on the ambition articulated in the University Strategy: “It matters that we act continually to ensure the University is supportive and inclusive of everyone”.

    Our EDI mission is to create an inclusive university community, and our vision is that this is a community where, as an individual student or member of staff:

  • You feel welcomed for who you are, and this is a place where you feel that you can influence the way we do things now and in the future
  • You feel included and supported to reach your true potential
  • You are intellectually stretched and challenged
  • You value the diversity of the wider community and play your part in supporting the mission of inclusivity.
  • Our staff may wish to have working patterns that fit in with their caring responsibilities, so we invite requests to undertake this role on a part-time or a flexible working basis. We also welcome applicants who have had career breaks for reasons including maternity, paternity or adoption leave, disability, or illness.

    Working at the University of Southampton:

    Check out the staff benefits and why you should join us at The University of Southampton!

    Any questions about the two roles please email Catherine Thomas [email protected]

    Application process

    Please include CV and cover letter with your application.

    Apply Online

    Further details:
  • Job Description and Person Specification
  • Apply by midnight on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number.


    Job details


    Business Analyst


    University of Southampton


    United Kingdom


    September 15, 2023

    Application deadline

    September 28, 2023

    Job type



    Business and Economics

    About the employer

    One of the top research universities in the U.K., the University of Southampton is best-known for its innovative learning system. The university is a founding member of the Russell Group of research-intensive universities. Originating from Hartley Institution in 1862, Southampton got the university status in 1952.
    The University of Southampton offers undergraduate, postgraduate and foundation year courses in various disciplines. The different departments of the university include the Faculty of Arts and Humanities, Faculty of Engineering and Physical Sciences, Faculty of Environmental and Life Sciences, Faculty of Medicine and the Faculty of Social Sciences. Apart from the core subjects, Southampton also offers some exclusive areas of study including audiology, acoustical engineering, archaeology, criminology, optoelectronics, and gerontology.

    The university has seven campuses; amongst them, five are in Southampton itself and the other two are in Winchester and Malaysia, respectively. Highfields is the main campus of the University of Southampton. Notably, Southampton is a vibrant city with enormous opportunities. All the seven campuses of the University of Southampton boast of world-class infrastructure. The campuses maintain the most optimized environs for advanced learning. There are hi-tech laboratories, art studios, and libraries on the campuses. The university comprises highly-experienced faculty members who are from the academia as well as respective industries. Further, Southampton maintains collaborations with the leading universities and institutions across the world for student exchange and study-abroad programs.

    The University of Southampton is dedicated to research-oriented education. It has partnered with other universities, government bodies and industries to conduct integrated research and innovation programs. The university is also funded by businesses for commercial research and development. Southampton conducts skill development programs for students catering to the demands of industries. The adaptability and aptitude for evolving technologies are cultivated amongst the students to help them grow as future leaders. Further, the university has a placement cell and maintains tie-ups with industries for the placements of students.

    The University of Southampton features holistic environments for the overall development of the students. Apart from best-in-class academic modules, the university offers ample opportunities to maintain physical fitness and mental well-being. There are sports courts, swimming pools, gymnasiums and cafeterias on the campuses. Further, regular fitness classes, sports meets, cross-disciplinary activities, competitions, cultural events, and fests are organized at the university. The University of Southampton also engages in various social and environmental awareness campaigns. Moreover, students get the opportunity to participate in community development initiatives. The university has the mission to build a better world with innovative minds.

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