Duties and responsibilities

· Successful candidates must be fluent in Japanese · Good English communication skills, both spoken and written · Deliver timely, accurate and respectful answers to customers' questions and issues · Utilize the internal ticketing system to log all requests and activities · Take ownership of Player Support incidents and work to successfully resolve them · Escalate issues as needed · Other duties assigned

Requirements

· College level · Excellent written communication · Preferably with customer service experience in a BPO setting · Ability to quickly learn customer service based tools and techniques · Gaming background is a plus · Amenable to work on shifting schedule · Fresh Graduates are welcome to apply

Benefits