Description

Hybrid - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite an average of three (3) days each week.

This position requires an employee to be onsite 1-3 times per week

About the Role:

This role is in the CX Customer Success Solutions team and the ideal candidate for the Associate Product Manager role embodies GM's Behaviors and brings an insatiable appetite to create effortless, personalized, experiences for our customers and front-line employees. This role will support the continuity of our current Contact Center CRM applications, including change management and administration, as we work towards implementation of the future Contact Center Advisor and self-help platforms, coupled with the agility to assist in other areas based on roadmap and priority – such as but not limited to global rollouts of new solutions The new Contact Center ‘OneCRM' platform will create an innovative and integrated digital first experience complimented by deliberately human interactions that are proactive, personalized, and easy. The Associate Product Manager will collaborate with cross-functional teams and key stakeholders across Business teams and Technical teams on customer experience, process, and usability. This role will be responsible for successfully executing plans, timelines, deliverables and effectively communicating status, decisions needed, changes, roadblocks to multiple stakeholders, including leadership ensuring commitments remain on track.

This role requires a candidate who thrives in ambiguity and identifies opportunities to deliver the right solutions with limited guidance. A successful candidate will have strong organizational and influencing skills and use data to guide decision-making.

Key Leadership Competencies:

Customer-First Mindset : Purpose driven mindset that puts the customer at the forefront to create safe and effortless experiences that customers actually love

Growth Mindset: Ability to function as a catalyst for innovation and challenge legacy mindset

Team Building : Possess strong partnership skills with a history of collaborating across organizational boundaries, working with, and influencing others, and creating clarity from confusion; ability to work effectively with a diverse team

Outcome-Oriented: Ability to articulate desired outcome (s) and assess complex situations quickly, identify risks/roadblocks and work collaboratively to remove to achieve goals

Business and Technical Acumen: Ability to effectively communicate and translate business needs both internally and to cross-functional teams

Required Qualifications:

Ability to break down complex tasks or requirements into simpler more manageable tasks

Passion for understanding the customer and advisor needs to deliver an exceptional customer experience

Innovate, collaborate, and implement a seamless experience across multiple channels

Proactively identify risks and bring them to the attention of your team and/or stakeholders with plan for mitigation before they become roadblocks

Self-driven professional that excels in a fast-paced changing environment

Ability to multi-task between multiple projects and priorities

Experience building strong and effective partnerships within and outside of the organization

High level of interpersonal skills to work effectively with, motivate and elicit work from others

Strong attention to detail and follow up

Manage and deliver to project deliverables and roadmaps

Embodies a One Team approach and fosters an inclusive environment

Comfortable dealing with ambiguity

Additional Description

Preferred Qualifications

Bachelor's degree in related field required

Experience and familiarity with General Motors customer or dealer support

Prior experience in Customer Experience, CRM, Contact Centers, Self-Serve solutions and systems (Salesforces, Microsoft, Pegasystems etc.)

Experience with Scaled Agile Framework (SAFe) development methodology

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE. ​

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.