Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired.

This position requires an employee to be onsite 3 times per week.

Assistant Manager – GM Envolve Customer Support Team

Reporting

Reports to the Manager – GM Envolve Solutions Center and Customer Support

Dotted line reporting to Manager Fleet Forecast Planning

Major Responsibilities

Manage daily work & processes for contingent workers as part of the GM Envolve Solutions Center and Customer Support Team

Manage key processes:

Secondary dealer code request process

AutoFleet Delivery process

Global Fleet Sales System CST Issue Management Tool

Annual CST Customer Survey

Weekly CST Newsletter

Manage systems business owner responsibilities for:

ASMS #11260 FOS: Fleet Order Status on GMFleet.com

ASMS #52858 FLROS: Fleet/CAP Out-of-Stock online Tool

VUI: Volume User Interface

Batch ordering for Fleet Management and Rental companies

Order acknowledgement and daily electronic status feeds

Additional responsibilities:

Facilitate changes/deviations to fleet secondary dealer code process

Establish new financing arrangements for key accounts and GM Treasury

Manage cash hold process for fleet orders

Daily SVM mailbox requests

Expedite order processing for key accounts

Resolution of invoicing issues

Resolution of logistics issues

Selected customer reporting and analysis

Weekly variance reports

Weekly constraint and failed edit reports

Facilitate monthly conference calls with fleet management companies

Facilitate weekly conference calls with select Fleet Management Companies

Manage projects as needed

Back up for the manager

Additional Description

Knowledge, Skills and Abilities

Instill GM's cultural behaviors in the team and processes

Ability to drive for results and build relationships with internal department managers and directors, and external customers and dealers

Proficient in Excel, Word and PowerPoint

Project management skills

Strong level of analytical and problem-solving skills

Organizational agility (ability to network)

Negotiation skills

Presentation skills

Customer focus

Strong communication skills, written and oral

Strong interpersonal skills

Ability to dealing with ambiguity, change and schedule interruptions

Highly motivated, demonstrates initiative

Managerial courage

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.