General Motor

General Motor

Assistant Manager, Business Development Support

Description

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to be onsite 1-3 times per week at GM Global Technical Center - Cadillac Tower in Warren, MI.

The selected candidate must reside or relocate within 50 miles of Warren, Michigan. Relocation may be provided.

The Assistant Manager, BDC Support will be focused on working closely with GM's brand teams, dealerships, and other stakeholders to develop training and coaching materials and ensure GM has the right mix technology and service partners to support dealership and brand business development objectives.

Responsibilities:

  • Utilize available dealership sales and lead effectiveness analytics and industry intelligence to identify opportunities to improve Business Development and Equity mining effectiveness, resulting in improved sales and customer experience.
  • Maintain relationships with the brand field teams and central office sales teams to identify training and coaching opportunities. Understand goals and needs to be used as input for training activity.
  • Maintain communication calendar to manage the creation and delivery of BDC and EQM training and coaching content resulting in coordinated training and communication.
  • Create content for monthly newsletter, job aid, and other guides for brand field teams and dealerships.
  • Identify topics and SME's to support monthly dealership and field BDC/EQM effectiveness webinar.
  • Collaborate with Center of Learning on developing web-based training, videos, and other training content.
  • Present BDC and EQM effectiveness information to brand field teams on a regular
  • Coordinate onsite training for dealers and field teams as needed.
  • Collaboration with agency resources as needed on content creation.
  • Work with the Lead Management and Performance team to identify lead handling trends.
  • Maintain relationships with the iMR BDC and EQM suppliers. Support the process to optimize the supplier mix.
  • Maintain the BDC app on GlobalConnect. Manage content to ensure it is relevant and timely.
  • Other support as needed.
  • Qualifications:

  • Bachelor's Degree is required; Master's degree is preferred
  • Prior work experience working directly with automotive dealerships or automotive field organizations supporting dealership sales operations is required
  • Prefer experience with automotive digital marketing and sales processes or technologies, including DMS, CRM or retail platform systems
  • Strong communication and presentation skills
  • Self-starter with ability to collaborate or lead cross-functional teams
  • Excellent written and verbal communication skills. Willingness to present to facilitate webinars and presentations to dealership and corporate audiences
  • Ability to think strategically and identify deliverables needed to support departmental and other stakeholder objectives
  • Prior experience with video production or podcasting is desirable
  • Prior experience working directly with automotive CRM in a dealership sales or BDC environment is desirable
  • Must be able to travel up to 25% of the time to facilitate field training
  • GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

    Additional Description About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details

    Title

    Assistant Manager, Business Development Support

    Employer

    General Motor

    Location

    United States

    Published

    June 11, 2024

    Application deadline

    August 31, 2023

    Job type

    Senior

    Field

    Engineering

    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.

     

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