University of Queensland

University of Queensland

Assistant Banquet Manager


Closing in 3 days

  • Customs House

  • Be part of an organisation with a meaningful purpose and impact

  • Join a University ranked Top 50 in the world

  • 17% superannuation contributions and 17.5% annual leave loading

  • Based at the heart of Brisbane City, Customs House

  • About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

  • On campus childcare options

  • Salary packaging options

  • About This Opportunity

    We are seeking a motivated, reliable, customer focused Assistant Banquet Manager to deliver an exceptional level of hospitality service within Customs House, an iconic high-end venue in the heart of Brisbane city.

    Patina at Customs House is a modern and contemporary restaurant offering relaxed dining with an emphasis on paddock to plate philosophy, Patina offers a unique shared dining experience overlooking the Brisbane River. The restaurant is located within Customs House which is one of Brisbane's heritage icons also includes private event spaces and the kitchen will cater to events both on and offsite.

    The successful applicant will need to be highly organised with effective interpersonal skills and an ability to work under pressure. You will need to be a leader and a dedicated team member with a customer driven focus and a commitment to deliver the highest quality product and service.

    Staff are required to fulfil 38 hours per week across a seven day roster including weekends, and evenings.

    Duties and responsibilities include, but are not limited to:

  • Hands on supervision, execution and preparation of functions and events in Customs House and externally, whilst maintaining excellent staff and patron care

  • Assisting the Customs House Management team in its daily business operations

  • Responsible for the maintenance of service and operational standards

  • Liaising with Events, Kitchen and Restaurant, and anticipating requests, solving problems, site inspections and providing general information for visitors

  • Ensuring restaurant security and locking of premises at end of the shift

  • POS and EMS accounts, reports and maintenance

  • Stocktaking and maintenance of par levels, ordering of beverage linen and dry store stock and ensuring adequate organisation of cellar, service and back of house areas

  • Finalisation of client accounts and production of banquet reports, handling and supervision of cash floats

  • This is a Full-time (100% FTE), Fixed-term position until December 2025. At Food and Beverage Grade 6 , the full-time equivalent base salary will be $65,461.47 plus superannuation of up to 17%. The total FTE package will be $76, 586.92 per annum.

    About You
  • At least 2 years' subsequent relevant work experience and supervisor training

  • Current RSA

  • Demonstrated experience in banquet operations

  • Well-developed supervisory and leadership skills

  • Highly developed organisational skills and ability to work under pressure

  • Sound understanding of workplace, health, and safety issues

  • High level of communication and interpersonal skills, with a customer- oriented focus

  • High standard of professionalism, with a focus on maintaining a high- quality product and standard of service

  • Demonstrated use of POS systems, responsibility of cash takings, and demonstrated understanding of stock control and ordering

  • In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

  • Questions?

    To discuss this role please contact Mr Benjamin Hawley (Operations Manager - Customs House) at [email protected]

    For application queries, please contact stating the job reference number in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section

  • Resume

  • Please note that you will be asked to add all documents into the one upload box labelled ‘resume', which is step one of the application form.

    Other Information

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Applications closes Sunday 1 October 2023 at 11.00pm AEST (R-30331)

    Job details


    Assistant Banquet Manager


    University of Queensland




    September 13, 2023

    Application deadline

    October 01, 2023

    Job type



    Arts and Culture,Business and Economics,Social Science

    About the employer

    The University of Queensland (UQ) is one of Australia’s leading research and teaching institutions. UQ strive for excellence through the creation, preservation, transfer and application of knowledge. For more than a century, this university has educated and worked with outstanding people to deliver knowledge leadership for a better world.

    Since it was founded in Brisbane in 1909, UQ has provided exceptional study experiences, research excellence and collaborative partnerships, coupled with an unforgettable lifestyle and stunning climate, to deliver knowledge leadership for a better world. With 3 campuses and more than 40 teaching and research sites, UQ is the perfect place to teach, research and study. Take advantage of the extensive UQ features including the largest research library in Queensland, hundreds of quality study spaces, several museums, a theatre, 11 college residences, and magnificent sporting facilities, such as swimming pools, tennis, basketball and volleyball courts, sports fields, Olympic-standard running tracks, and gymnasiums.

    Our high-quality range of around 390 undergraduate and postgraduate programs is one of the most comprehensive in Australia, providing students with the latest and most advanced disciplinary knowledge and industry placements informed by UQ’s world-leading research. UQ’s 6 faculties, 8 globally recognised research institutes and 100+ research centres attract an interdisciplinary community of more than 2,000 scientists, social scientists and engineers, who continue UQ’s tradition of research leadership.

    As you enjoy Queensland’s stunning campuses and climate, you can also make the most of the University’s proximity to many natural wonders – including beautiful beaches, lush rainforests, outback deserts, the Great Barrier Reef, as well as the largest sand island in the world – and visit stunning tourist attractions within an hour’s drive, such as the Gold and Sunshine Coasts, Byron Bay, Lone Pine Koala Sanctuary, and the world-famous ‘Australia Zoo’. Within Australia, Brisbane is renowned as a friendly and affordable city, with plenty of dining and entertainment attractions, and was ranked by The Economist Intelligence Unit’s 2019 Global Liveability Index as the world’s 18th most liveable city, achieving a perfect score for education and healthcare.

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