General Motor

General Motor

Analyst - GBS PS Manila Service Center

Description

• Deliver excellent customer experience in Human Resource Services query resolution aligned to People Services service centers' culture and aspirations • Focus on system process with high attention to detail and 100% accuracy in all deliverables • Acts as a reliable, responsive point of contact for employees and other stakeholders, while maintaining effective communications and follow-through • Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base • Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool • Responsible for monitoring tasks before due date to avoid delays in the process • Adheres to established regulations, processes, procedures, plans and systems • Prepares daily required reports to monitor priorities for the day • Maintain and update process documents/ desktop procedures • Ensures high-quality standards for all activities, initiatives, and tasks • Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management • Maintains confidentiality of department and employee information according to established practice • Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions • Responsible for query resolution by utilizing tools, desk procedures and any other reference material that may exist as a knowledge base • Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool • Responsible for monitoring tasks before due date to avoid delays in the process • Adheres to established regulations, processes, procedures, plans and systems • Prepares daily required reports to monitor priorities for the day • Maintain and update process documents/ desktop procedures • Ensures high-quality standards for all activities, initiatives, and tasks • Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management • Maintains confidentiality of department and employee information according to established practice • Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions

Additional Description

Qualifications • At least 1-year experience taking in calls in a BPO/ RPO/ Shared Services set up

• Experience with customer support: customer interactions, addressing escalations

• Experience working in HR or Recruitment is a plus but not required

• Experience working with HRBP, Hiring Managers and Recruiters is a plus but not required

• Good communication skills is a plus but not required (as long as that candidate can converse)

• Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment

• The role requires attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

• Willingness working in fast-moving, dynamic working environment

• Ability to organize and prioritize workload

• Can manage stressful situations without affecting work and relationship with Lead/ Colleagues

• Amenable working on night shift

• Bachelor's Degree

• Performs Adhoc tasks as necessary

• Willingness to be cross trained to different departments

• Good quantitative and analytical skills

• Creative problem-solving skills

• Strong collaboration and teamwork skills

• Duties, responsibilities and activities may change at any time with or without notice

Shift: Night (7:00 PM to 4:00 AM or 8:00 PM to 4:00 AM)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Job details

Title

Analyst - GBS PS Manila Service Center

Employer

General Motor

Location

United States

Published

June 11, 2024

Application deadline

September 07, 2023

Job type

Expert

Field

Engineering

About the employer

We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.

 

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