General Motor

General Motor

Aftersales Engineering Analyst - São Caetano do Sul


Roles and Responsibilities

  • Represent Advanced serviceability during the program development
  • Identify, address and/or escalate serviceability issues as appropriate utilizing business case analysis tools and math data analysis
  • Support development and validation of service special tools and customer literatures
  • Develop and validate preliminary service procedures
  • Provide technical support for various other teams as Program Management, Service Training, Warranty center, Technical Assistance, Assembly Plants, Field support and others
  • Analyze engineering updates
  • Develop salvage processes for cost reduction
  • Generate technical solutions for current, new and major programs
  • Release parts and subsystems for service on aftersales system, ensuring the service parts needed to repair GM vehicles are available to our dealers and customers globally
  • Analyze and resolve engineering deviations, suggestions, and internal/external customer inquiries relative to service parts
  • Create/sign off on Engineering Change Requests (ECR) and Authorizations (ECAs).
  • Maintain communications, build relationships, and represent Aftersales Engineering with all CCA downstream functions and internal customers.
  • Additional Description


  • Bachelor's Degree in Engineering (Mechanical, Electrical, Automotive or equivalent)
  • Demonstrated knowledge of vehicle systems, technical and professional skills in job-related areas
  • Strong written & verbal communication skills
  • Fluency of oral and written English communication skills. Spanish is desirable.
  • High level of analytical ability where problems are unusual and difficult
  • High level of interpersonal skills to work independently and effectively with others globally
  • Project Management skills (team work, organizational, priority setting, problem solving, negotiating, innovation)
  • Data management skills
  • Knowledge of GM's engineering related computer software (GPDS, APM, TcAE, Vis Mockup) preferred.
  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    Job details


    Aftersales Engineering Analyst - São Caetano do Sul


    General Motor


    United States


    June 11, 2024

    Application deadline

    August 27, 2023

    Job type




    About the employer

    We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Our diverse team of 164,000 employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion.

    Together, we want to make electric vehicles for everyone and safely push transportation beyond our wildest imaginations with autonomous vehicles and advance hydrogen fuel cell technology. We are proud of our achievements so far, but there is more work to be done. Together, for everyone.


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