Thompson Rivers University

Thompson Rivers University

Admissions and Registration Officer



Application Restrictions

Open to both Internal and external

Job Type

Support Staff (CUPE)

Posting In effect from


Closing Application Date


Closing date for internal CUPE applicants


Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.

Full/Part Time

Full Time

Support Type


Anticipated Start Date


Position End Date (If Applicable)

The Hours of work are subject to change depending upon departmental requirements


The hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pm

Schedule Description


The Admissions and Registration Officer provides service to applicants and admitted students by performing admission and transfer credit evaluations, validation and assessment of academic documents, support and assistance for course and program registration, establishing student records in an enterprise relational database, and communicating with applicants and admitted students, as well as other internal and external stakeholders, regarding admissions, transfer credits and registration through a variety of media including, but not limited to, in-person, email, relationship management technologies, phone, written correspondence, web content, etc. The Admissions and Registration Officer is among the first points of contact prospective students have with TRU. Professional judgment and diplomacy is paramount.


  • Makes admission and transfer credit decisions for applicants to a wide range of programs in accordance with both internal and external policies, procedures and best practices by performing assessments, evaluations and validation of academic documents.
  • Communicates with applicants/students throughout the application process regarding requirements, application status, next steps, and admission decisions using a variety of tools including, but not limited to, email, Customer Relationship Management (CRM) software, print, in-person.
  • Uses professional judgment and interpretation of enrolment data to prioritize work and make recommendations for process improvements in alignment with institutional strategic enrolment goals and objectives.
  • Compiles functional and annual enrolment reports for Enrolment Services supervisors/managers and stakeholders in other business units and faculties.
  • Supports and assists with the registration of students in a wide range of programs by applying various procedures, resolving scheduling conflicts and explaining fee and refund structures.
  • Informs and guides other stakeholders on admission processes and policies including academic faculty, department and program personnel as well as staff from Student Recruitment, Advising, Records, Student Awards and Financial Support, Audit and Articulation, and other administrative units to ensure enrolment processes are coordinated and seamless for students.
  • Creates, maintains and verifies student files and records relating to admission and registration for internal and external use.
  • Maintains current knowledge of Senate policies, admissions and registration procedures, TRU Calendar content, transfer credit articulations, accreditation agreements and related procedures, and applies them in day-to-day operations.
  • Modifies and maintains electronic and printable information regarding applications, admission processes and procedures, transfer credit, and registration for a wide range of programs.
  • Responds to email, telephone and in-person inquiries about applications, admissions, transfer credit and registration, and resolves day-to-day problems in these areas.
  • Assembles and maintains resource material including calendars, manuals and records; and maintains confidentiality of documents and records.
  • Assists in the training and coordination of other Enrolment Services staff by providing instruction and assignment to specific tasks/situations.
  • Provides administrative support such as producing notices, staff meeting and training notes, as well as record-keeping.
  • REPORTS TO Assistant Registrar, Admissions



  • Grade 12 plus an Associate Degree, 2 year diploma, or equivalent post- secondary education

  • Five years' related experience in a post-secondary institution or related environment, including one year experience with an enterprise relational database, word processing, spreadsheets, reporting software, and academic transcript/credential assessment

  • Ability to plan, organize and prioritize tasks and meet deadlines, maintaining accuracy and attention to detail
  • Demonstrated ability to work well under pressure and deal courteously and tactfully with students, staff, faculty and members of the general public, both verbally and in writing
  • Knowledge of high school and post-secondary education systems in Canada
  • Ability to authenticate and understand academic transcripts from domestic and international sources
  • Demonstrated ability to work with an enterprise relational database (e.g. Banner)
  • Demonstrated ability to generate and interpret database reports
  • Intermediate level of ability using Word and Excel
  • Ability to perform alphanumeric data entry at 90 net keys per minute
  • Ability to use policy and departmental procedures to problem solve day-to- day issues
  • Ability to operate office equipment such as printers, scanners, fax machine and photocopier
  • Ability to work independently as well as part of a team
  • Maintains and contributes to a positive and respectful workplace environment

  • Sitting at desk and computer for long periods of time as well as counter work
  • General office conditions
  • Occasional lifting and moving boxes and bins exceeding 10 kg
  • Occasional travel, usually local or within western Canada
  • The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

    Pay Band

    $29.79 - $33.10 ( CUPE Grade 08 (90% - 100%) )

    Salary rate

    This Position is not subject to a 90% start rate for new Employees.


    Kamloops, BC CA (Primary)

    # of Hires Needed


    Organizational Unit

    Thompson Rivers University -> Enrolment Services

    Diversity and Inclusion Commitment:

    Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.

    NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Careers website. External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.

    Job details


    Admissions and Registration Officer


    Thompson Rivers University




    February 09, 2024

    Application deadline

    February 22, 2024

    Job type



    Computer Science,Education

    About the employer

    Thompson Rivers University (TRU) was established in 1970 as a public academic and Research University. Located in Kamloops, BC, Canada is the main campus of the university. Many global leaders and people in business have graduated from TRU. It has distance and online education programs with TRU Open Learning division.

    The inaugural convocation of TRU was held on March 31, 2005. The first official visit at the university was made by Prime Minister Paul Martin. On-campus, 15,500 students are studying a variety of programs.

    Programs are from these schools and faculties; Faculty of Arts, Faculty of Adventure, School of Business and Economics, School of Nursing, Faculty of Education and Social Work, Culinary Arts and Tourism, Faculty of Law, Faculty of Science, Faculty of Student Development, and School of Trades and Technology.

    The university is in the vicinity of the commercial districts and residential areas. And next door to Tournament Capital Center that is Kamloops' biggest recreational centre. Also, the University offers various outdoor adventures and cultural activities around its campus.

    With TRU's World division, they have many international partners. With 26,000 studying students on the campus or through distance and online learning, the university provide 140 on-campus programs and 60 open learning programs. It has 2000+ employees including academic faculty, staff and administration.

    TRU provides its students with academic research, extracurricular activities for community services. Most students from are from China, India and Saudi Arabia with other 70 countries.

    33,000+ Canadian Alumni and 15,000+ International Alumni have graduated from TRU's undergraduate, graduate and vocational training programs. The TRU Alum stay connected with AlumNights that happen in Vancouver and Victoria. The notable alumni of TRU are Canadian actor Lorne Cardinal, Canadian novelist and former professor at the University of British Columbia, Steven Galloway; and Kamar Burke, Canadian retired professional basketball player.

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