University of Melbourne

University of Melbourne

Administration Officer & Receptionist



Administration Officer & Receptionist

Job no: 0052645 Location: Parkville Role type: Full-time; Continuing Department: Student and Scholarly Services Salary: UOM 4 – $76,901 - $81,615 p.a. plus 17% super

  • Provide high-quality, professional and efficient reception and general administrative services to clients and staff
  • Showcase your administration and interpersonal skills
  • Brilliant benefits and work environment!
  • About the Role As Administrative Officer and Receptionist, you will be responsible for the provision of high quality, professional and efficient reception and general administrative services to clients and staff of Counselling and Psychological Services (CAPS) and the University community. You will be the first point of contact for clients and will maintain the counselling online scheduling and booking system.

    You will provide general administrative support to the Service for its workshop, training and other programs and assist with the maintenance of online and web-based training course descriptions and registrations.

    Your responsibilities will include:

  • Providing a friendly and prompt welcome to clients and responding to their needs by making appointments, providing information, or referring them outside of CAPS
  • Maintaining the reception and waiting areas and undertaking reception administrative duties
  • Assisting with general administrative support in training, workshop and consultancy activities
  • Who we are looking for We are looking for someone with exceptional interpersonal skills including strong written and oral communication and the ability to respond sensitively to people in distress.

    You are enthusiastic, energetic and self-motivated, and maintain a flexible and adaptable attitude in a diverse work environment. You work to deadlines, prioritise well under pressure, and demonstrate concern for work quality and standards.

    You will also have:

  • A diploma qualification with relevant experience or an equivalent combination of relevant experience and/or education training within the tertiary/health care sectors

  • Demonstrated computer skills, including advanced usage of MS Office and database programs

  • Ability to work within a team structure, and share specific tasks

  • For further information regarding responsibilities and requirements please refer to the attached PD.

    This role requires the successful candidate to undergo and maintain an up-to- date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures. You will also be required to undergo a police check.

    Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

    Your new team – Student and Scholarly Services Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

    Counselling and Psychological Services (CAPS) is part of the Wellbeing suite of services in Student Success, Student and Scholarly Services. CAPS provides free psychological counselling to students and staff and delivers a range of training and consultancy activities. The service is led by a Manager, with three Senior Counsellors, overseeing the day-to-day operation of the service and comprises around 30 people including Counsellors, Locum/Psychology Registrar Counsellors, Intern Counsellors, and reception/administration staff.

    What we offer you! In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

    The University of Melbourne We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

    Be yourself The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

    Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

    For further information, including our 2023-2027 Indigenous strategy please visit -https: //

    Join Us! If you feel this role is right for you, please apply with the following documents:

  • Resume
  • Cover Letter outlining your interest and experience
  • The responses against the Selection Criteria 2, 3 and 4^ (found in the Position Description)
  • If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

    If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

    Advertised: 13 May 2024 12:05 AM AUS Eastern Standard Time

    Applications close: 20 May 2024 11:55 PM AUS Eastern Standard Time

    Job details


    Administration Officer & Receptionist


    University of Melbourne




    May 13, 2024

    Application deadline

    May 20, 2024

    Job type



    Education,Social Science

    About the employer

    When the University of Melbourne was established in 1853, it was a mere cluster of buildings in a large park on the fringe of the city, with four professors and 16 students. The university now sits at the heart of a thriving international city and is consistently ranked among the leading universities in the world and number one in Australia. 

    Over 8,000 academic and professional staff support a vibrant student body of around 65,000, including 30,000 international students from over 130 countries around the world. Four Australian prime ministers and five governors-general have graduated from the University of Melbourne, located in the city dubbed Australia’s “cultural capital”. 

    Indeed, Melbourne is a seven times winner of the Economist’s World’s Most Livable City award, and is a UNESCO City of Literature, as well as the birthplace of Australian rules football and a major center for street art, music, and theatre. 

    Melbourne is known for offering students an experience that’s a lot more than just structured learning. The main Parkville campus is close to transport, cafes, shopping, arts and sports venues and accommodation. 

    Students will find a blistering array of cultural activities on campus here, be it theatre, comedy, film or public lectures, and it’s easy to find people with matching interests by joining one of over 200 affiliated clubs and societies, ranging from Chess Club to Women in Science and Engineering, to the Chocolate Lovers’ Society. Sports enthusiasts are well catered for too, with a 25-metre six-lane heated indoor pool, an athletics track and sports field, and a large strength and fitness gym. 

    The university has 10 residential colleges where most students live, which provide a quick way to build an academic and social network. Each college provides sporting and cultural programs to enrich the academic experience, which is at the center of university life. 

    Degrees at the University of Melbourne stand out for being modelled on those from top institutions overseas. Students spend a year exploring a range of subject areas before choosing a major. They also study subjects outside as well as inside their chosen discipline, giving Melbourne students a breadth of knowledge that sets them apart.

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