University of Queensland

University of Queensland

Administration Assistant (UQ Psychology Clinic)


Closing soon

  • School of Psychology / UQ Psychology Clinic

  • Broaden your career within one of QLD's largest employers

  • Belong to a supportive community where your work genuinely makes an impact

  • Plan for your future with a generous 17% superannuation allowance

  • Based at our vibrant and conveniently located St Lucia campus

  • About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

  • 17% superannuation contributions

  • 17.5% annual leave loading

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

  • On campus childcare options

  • Cheap parking (from just $5 a day)

  • About This Opportunity

    We are seeking a motivated, energetic and customer focused Administration Assistant to support the effective and efficient operation of the UQ Psychology Clinic. This is an exciting opportunity to join a supportive team providing exceptional administration and reception support within a clinical setting.

    Reporting to the Clinic Manager, this role involves a wide range of clinic coordination, reception and administrative support activities, including processing relevant financials, liaising with clients, supporting students and staff and facilitating the efficient functioning of the clinic's day to day administration.

    Key responsibilities will include:

  • Ensures prospective and current clients are provided with accurate information regarding the clinics' programs and services.

  • Provides reception services to prospective and current clients of the clinics, including scheduling client appointments and overall coordination of the client-clinic relationship.

  • Facilitates efficient functioning of the clinic's day to day procedures and operations, in accordance with administrative protocols and standards.

  • Participates in the review and development of standard operating procedures.

  • Develops a very high level of knowledge in use of the School's electronic Practice Management System.

  • Undertakes administrative quality control functions as relevant to the clinics, such as ensuring quality of data entry by students, tracking and coordination of consumables and resources and reviewing of financial information.

  • This is a part-time (80% FTE), continuing (permanent) position.

    At HEW level 4, the full-time equivalent base salary will be in the range $68,735 - $72,968, plus a generous super allowance of up to 17%. The total FTE package will be up to $80,419 - $85,326 annually. As this role is covered by an Enterprise Agreement, you will also receive regular remuneration increases – at least once a year.

    About You
  • Completion of a diploma level qualification with relevant work-related experience.

  • Demonstrated experience working in a customer service position with a focus on administrative and reception responsibilities in a health care setting.

  • Demonstrated experience in the use of computer systems and other technology relevant to the position such as the Microsoft Office suite of programs, email systems, internet-based technologies and practice management software.

  • High level organisational skills to plan your own workload ensuring the needs of the clinic are met, whilst allowing for fluctuations in workload.

  • Readiness to represent the School in a professional and courteous manner and according to contemporary standards of a health service in a high volume/pressure environment.

  • Aptitude for communicating with clients and students, including people with mental health concerns, and physical or intellectual disabilities, showing appropriate levels of empathy, respect and confidentiality whilst providing a high level of customer service.

  • Ability to work effectively and flexibly as part of a team.

  • Ability to work within an agreed work pattern within the hours of 8:00am - 5:00pm Monday to Friday.

  • In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

  • Working with Children (Blue Card) : It is a requirement of this position that the incumbent holds and maintains a current, valid Blue Card (or is willing to apply and obtain one prior to commencement).

  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

  • Questions?

    For more information about this opportunity, please contact Katie Thomson, Clinic Manager, at [email protected]. For application queries, or to request the position description for this role, please contact [email protected] stating the job reference number (below) in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section (maximum 2 pages)

  • Resume

  • Other Information

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Applications close Thursday 30 November 2023 at 11.00pm AEST (Job Reference Number: R-32397).

    Job details


    Administration Assistant (UQ Psychology Clinic)


    University of Queensland




    November 16, 2023

    Application deadline

    November 30, 2023

    Job type



    Psychology,Social Science

    About the employer

    The University of Queensland (UQ) is one of Australia’s leading research and teaching institutions. UQ strive for excellence through the creation, preservation, transfer and application of knowledge. For more than a century, this university has educated and worked with outstanding people to deliver knowledge leadership for a better world.

    Since it was founded in Brisbane in 1909, UQ has provided exceptional study experiences, research excellence and collaborative partnerships, coupled with an unforgettable lifestyle and stunning climate, to deliver knowledge leadership for a better world. With 3 campuses and more than 40 teaching and research sites, UQ is the perfect place to teach, research and study. Take advantage of the extensive UQ features including the largest research library in Queensland, hundreds of quality study spaces, several museums, a theatre, 11 college residences, and magnificent sporting facilities, such as swimming pools, tennis, basketball and volleyball courts, sports fields, Olympic-standard running tracks, and gymnasiums.

    Our high-quality range of around 390 undergraduate and postgraduate programs is one of the most comprehensive in Australia, providing students with the latest and most advanced disciplinary knowledge and industry placements informed by UQ’s world-leading research. UQ’s 6 faculties, 8 globally recognised research institutes and 100+ research centres attract an interdisciplinary community of more than 2,000 scientists, social scientists and engineers, who continue UQ’s tradition of research leadership.

    As you enjoy Queensland’s stunning campuses and climate, you can also make the most of the University’s proximity to many natural wonders – including beautiful beaches, lush rainforests, outback deserts, the Great Barrier Reef, as well as the largest sand island in the world – and visit stunning tourist attractions within an hour’s drive, such as the Gold and Sunshine Coasts, Byron Bay, Lone Pine Koala Sanctuary, and the world-famous ‘Australia Zoo’. Within Australia, Brisbane is renowned as a friendly and affordable city, with plenty of dining and entertainment attractions, and was ranked by The Economist Intelligence Unit’s 2019 Global Liveability Index as the world’s 18th most liveable city, achieving a perfect score for education and healthcare.

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