University of Melbourne

University of Melbourne

Academic Support Officer


Closing in 7 days

Academic Support Officer

Job no: 0052092 Location: Parkville Role type: Two positions available - Full-time 1.0 FTE (Continuing) Faculty: Faculty of Science Department/School: School of Geography, Earth and Atmospheric Sciences & School of Agriculture, Food and Ecosystem Sciences Salary: UOM 5 – $79,961 – $91,844 p.a. plus 17% super

  • Provide quality administrative support to course conveners and students and implement effective processes for academic programs administration in the School
  • Coordinate all matters relating to undergraduate and postgraduate subject administration, including timetabling, online enquiry systems, and coordination of examinations and results processing
  • Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families!
  • About the Role You will provide high quality administrative support for the faculty's academic programs within the Schools. You will provide policy and procedural advice to School staff and student-related central staff. You will also provide quality administrative support to course conveners and students and implements effective processes for academic programs administration in the School.

    Your responsibilities will include:

  • Provide comprehensive support in all student administration, and ensuring all advice is consistent, timely and based on University policies and procedures, including but not limited to, maintaining the student/supervisor database, coordinating School based assessment, seminars, subject experience surveys
  • Provide support for nominated School committees including organising meetings, preparation of agendas, taking, writing and distributing minutes and following up on actions required
  • Coordinate all matters relating to undergraduate and postgraduate subject administration, including timetabling, online enquiry systems, and coordination of examinations and results processing.
  • Contribute proactively to, and act as a contact point for staff and students for the escalation of complex queries with reference to existing policies, procedures and guidelines
  • Who We Are Looking For

    You will have a proven track record in administrative support, ideally in student administration in the tertiary education sector, showcasing strong judgment, initiative, and time management abilities while prioritizing tasks efficiently. The ideal candidate should also exhibit a dedication to delivering exceptional customer service, a commitment to continuous improvement, self-motivation, flexibility, and the ability to work both independently and collaboratively within a team.

    You will also have:

  • A completion of a degree without subsequent relevant experience, or an equivalent combination of education, training and experience
  • Excellent interpersonal and communication skills and ability to deal with a range of people internal and external to the University, and the ability to work with people from diverse cultural backgrounds
  • Demonstrated excellent attention to detail and ability to respond to competing demands.
  • For further information regarding responsibilities and requirements, please refer to the attached PD.

    This position requires the incumbent to hold a current and valid Working with Children Check to ensure the University provides a safe environment for everyone.

    Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

    Your New Team – “School of Geography, Earth and Atmospheric Sciences“ & “School of Agriculture, Food and Ecosystem Sciences“ The School of Geography, Earth and Atmospheric Sciences was formally established in 2021, following the merger of the Schools of Geography and Earth Sciences. The new School synergises discipline strengths in geography, atmospheric science and geoscience. The School offers undergraduate and graduate research programs in these core discipline areas, and in the multi- disciplinary fields of Climate Change, Environmental Science and Archaeological Science.

    The School of Agriculture, Food and Ecosystem Sciences has a vision of science for flourishing environments and communities. The School brings together diverse discipline strengths to lead the development of new interdisciplinary thinking and high-impact solutions for global challenges relating to climate change, food security, healthy food systems, biodiversity conservation, sustainable forest management, invasive species, and environmentally and economically sustainable agricultural practices. Our expertise spans biophysical, social and technical sciences, and we support a large cohort of PhD students across these domains

    In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page!

    About the University of Melbourne We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

    Be Yourself The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

    We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require any reasonable adjustments with the recruitment process, please contact the email address listed at the bottom of the page.

    Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

    For further information, including our 2023-2027 Indigenous strategy please visit -https: //

    Join Us! If you feel this role is right for you, please apply with the following documents:

  • Resume
  • Cover Letter outlining your interest and experience
  • The responses against the Selection Criteria^ (found in the Position Description)
  • ^For information to help you with compiling short statements to answer the selection criteria and competencies, please go to https://

    If you have any questions regarding the recruitment process, please feel free to contact Ana Gencic via email at [email protected], ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

    If you have any particular questions regarding the job please follow the details listed on the Position Description.

    Advertised: 19 Sep 2023 12:05 AM AUS Eastern Standard Time

    Applications close: 02 Oct 2023 11:55 PM AUS Eastern Daylight Time

    Job details


    Academic Support Officer


    University of Melbourne




    September 19, 2023

    Application deadline

    October 02, 2023

    Job type



    Agricultural Science,Geosciences,Physics,Social Science

    About the employer

    When the University of Melbourne was established in 1853, it was a mere cluster of buildings in a large park on the fringe of the city, with four professors and 16 students. The university now sits at the heart of a thriving international city and is consistently ranked among the leading universities in the world and number one in Australia. 

    Over 8,000 academic and professional staff support a vibrant student body of around 65,000, including 30,000 international students from over 130 countries around the world. Four Australian prime ministers and five governors-general have graduated from the University of Melbourne, located in the city dubbed Australia’s “cultural capital”. 

    Indeed, Melbourne is a seven times winner of the Economist’s World’s Most Livable City award, and is a UNESCO City of Literature, as well as the birthplace of Australian rules football and a major center for street art, music, and theatre. 

    Melbourne is known for offering students an experience that’s a lot more than just structured learning. The main Parkville campus is close to transport, cafes, shopping, arts and sports venues and accommodation. 

    Students will find a blistering array of cultural activities on campus here, be it theatre, comedy, film or public lectures, and it’s easy to find people with matching interests by joining one of over 200 affiliated clubs and societies, ranging from Chess Club to Women in Science and Engineering, to the Chocolate Lovers’ Society. Sports enthusiasts are well catered for too, with a 25-metre six-lane heated indoor pool, an athletics track and sports field, and a large strength and fitness gym. 

    The university has 10 residential colleges where most students live, which provide a quick way to build an academic and social network. Each college provides sporting and cultural programs to enrich the academic experience, which is at the center of university life. 

    Degrees at the University of Melbourne stand out for being modelled on those from top institutions overseas. Students spend a year exploring a range of subject areas before choosing a major. They also study subjects outside as well as inside their chosen discipline, giving Melbourne students a breadth of knowledge that sets them apart.

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