University of South Australia

University of South Australia

Academic Services Officer (HEO 4)


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  • Based in UniSA Online at the City West Campus

  • Full-time, continuing position
  • Commencement Salary: $70,476 per annum (plus 17% superannuation)
  • About You

    You are an experienced administrative professional with exceptional communication and interpersonal skills, and the ability to easily build relationships at all levels of an organisation. You are highly organised, strategic and detail oriented, and you comfortably use your initiative, manage competing demands, and undertake complex tasks with a high degree of autonomy.

    You are solutions oriented, seeing challenges as opportunities for improvement, through logical, creative, and innovative thinking. You communicate with impact; have the courage to make things happen and the passion to achieve your best.

    About the Role

    We are seeking a skilled Academic Services Officer who will be responsible for undertaking a range of administrative activities, an integral part in supporting the delivery of UniSA Online's programs and courses.

    About UniSA Online

    UniSA Online was established as a key project as part of the University's Digital Learning Strategy. As an established Unit, UniSA Online offers fully online degrees purposely designed for study on demand, 24/7 student support, and access to state of the art teaching and learning resources through an interactive online platform.

    The UniSA Online unit, reporting to the Provost & Chief Academic Officer, delivers high quality, supportive, flexible and interactive online education for students, and embodies the corporate values of innovation, client service and academic excellence. UniSA Online supports UniSA's strategic ambitions detailed in Enterprise 25, to grow the online postgraduate programs and short courses, and expand reach to students based overseas.

    Core Responsibilities

  • Undertake a broad range of administrative activities to support the delivery of programs and courses, in consultation with key stakeholders, including maintenance of all program course and teaching materials and providing support for assessments and result entry
  • Work with Online Course Facilitators and Program Facilitators to ensure course outlines and course websites are updated each study period
  • Liaise with students to arrange academic counselling and prepare documentation as required with relation to academic integrity and academic progression activities. Resolve issues where possible or escalate to the Academic Services Coordinator
  • Use the University's information systems to access, retrieve and interpret data to generate reports and documentation to respond to staff, students and key stakeholder queries and requests
  • Provide approved information to the UniSA Online Marketing team for the review and update of specific program and research information on the UniSA Online website and in other communications
  • Essential Skills and Experience

  • Post-secondary qualifications in a relevant discipline or demonstrated equivalent skills, knowledge and experience
  • Experience working in and administrative role in a team-based service environment
  • Demonstrated written and verbal communication skills including preparation of written materials and experience in liaising with people at all levels both internal and external to an organisation to deliver quality customer service
  • Knowledge in the interpretation and application of policies and procedures
  • Proven organisational and time management skills to manage multiple priorities under broad direction including a high level of attention detail
  • Benefits

    Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

  • Access to great personal development opportunities
  • Generous superannuation contributions of 17%
  • Flexible working conditions including 2 days from home per week
  • Employee assistance and development programs
  • A variety of leave arrangements
  • How to Apply

    For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.

    Please address your cover letter to Amra Delibasic, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected] using job reference number 5878.

    Applications close: 11:30pm Monday 26 February 2024

    Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.

    #LI-DNI #S-DNI

    CLICK HERE to access a copy of the Position Description Opens in new window

    How to apply:

  • Preview Application Form Opens in new window
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  • UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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    Job details


    Academic Services Officer (HEO 4)


    University of South Australia




    February 12, 2024

    Application deadline

    February 26, 2024

    Job type




    About the employer

    The forerunners of today’s UniSA were the South Australian School of Art, founded in 1856, the first of several Teacher Training Colleges formed in 1876, and the School of Mines and Industries which was established in 1889. These schools were renowned for providing quality education and for responding to the needs of the nascent colony of South Australia.

    The University of South Australia is a globally connected and engaged university with industry-informed teaching and research that is inventive and adventurous. Ranked number one in Australia for quality education and number six worldwide and with 100% of assessed research rated at or above world-class, the University is young, innovative and offers students the chance to gain real-world experience.  Focused on life beyond the classroom, the University of South Australia offers a practical approach to teaching and learning. Degrees are designed with strong professional emphasis and in partnership with industry, giving students opportunities to gain practical skills and graduate career ready.

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